Refund policy
At Kingsley Old Money, we value craftsmanship, timeless style, and customer satisfaction. If your purchase does not meet expectations, our return and refund policy is designed to be clear, fair, and transparent.
1. Return Eligibility
You may request a return within 30 days of receiving your order, provided that:
The item is unused, unworn, and in original condition
All original packaging, tags, and accessories are included
Proof of purchase (order confirmation or receipt) is provided
Items marked as final sale, clearance items, or gift cards are not eligible for return.
2. How to Request a Return
To initiate a return, please contact us at info@kingsleyoldmoney.com with the following information:
Your order number
The item(s) you wish to return
The reason for the return
Once your request is approved, you will receive detailed return instructions.
Please do not send any items back before receiving authorization.
3. Refunds
After we receive and inspect the returned item, we will notify you of the approval status.
If approved:
Refunds will be issued to the original payment method
Processing time is 5–10 business days after inspection
Original shipping costs are non-refundable.
4. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include clear photos of the item and packaging so we can resolve the issue promptly.
In eligible cases, we will offer a replacement or a full refund at no additional cost.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (defective or incorrect item).
We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
6. Exchanges
We do not offer direct exchanges.
If you would like a different item or size, please return the original item for a refund and place a new order.
7. Late or Missing Refunds
If you have not received your refund after 10 business days:
Check with your bank or payment provider
Contact your card issuer
If the issue persists, email us at info@kingsleyoldmoney.com
8. Policy Updates
Kingsley Old Money reserves the right to update or modify this Refund & Return Policy at any time.
Any changes will be published on this page with an updated revision date.
Contact Us
📧 Email: info@kingsleyoldmoney.com
🌐 Website: https://kingsleyoldmoney.com